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Terms of Service

High Horizon — Terms of Service

Version: v1.1  ·  Amended: 2026-07-19 (effective date confirmed upon publication)

Article 1 — Purpose

These Terms of Service ("Terms") govern the rights, obligations, and responsibilities between K-Flow Labs ("Company") and Students ("you") in connection with the use of High Horizon ("Service").

Article 2 — Definitions

  1. "Company" means K-Flow Labs, the entity that operates and provides the Service.
    Operator information: 케이플로우 (K-Flow Labs) (Representative: 김진주, Business Registration No.: 675-10-03251, E-Commerce Registration No.: TBD, Customer Service: [email protected])
  2. "Student" means any person who agrees to these Terms and uses the Service.
  3. "Teacher" means a Philippines-based independent contractor who has entered into a cross-border B2B service agreement with the Company to provide lessons.
  4. "Service" means all features provided by the Company, including online English and IELTS video tutoring, learning reports, AI transcription and feedback, scheduling, and payment processing.
  5. "Platform" means the website and all related systems through which the Company provides the Service.

Article 3 — Publication, Effect, and Amendment of Terms

  1. The Company shall post these Terms in a location on the Platform that is easily accessible to Students.
  2. The Company may amend these Terms to the extent permitted by applicable laws, including the Act on the Regulation of Terms and Conditions and the Act on Consumer Protection in Electronic Commerce.
  3. When amending these Terms, the Company shall notify Students of the scheduled effective date and the reasons for amendment via Platform notices or email at least 7 days before the effective date, alongside the current Terms. Where the amendment is unfavorable to Students, notice shall be given at least 30 days before the effective date.
  4. For amendments unfavorable to Students, Students may reject the change by discontinuing use and terminating their account before the effective date. Where affirmative consent to an unfavorable change is required, the Company will present a separate consent screen. Deemed consent by continued use applies only to changes that are not unfavorable to Students.
  5. Matters not addressed in these Terms are governed by applicable laws and the Company's individual policies.

Article 4 — Formation of Service Agreement

  1. A service agreement is formed when a Student completes all of the following steps on the Platform:
    1. Linking a Google account via Google OAuth (the Platform offers Google OAuth as the sole login method).
    2. Reviewing and consenting to these Terms, the Privacy Policy, and the Cross-Border Personal Data Transfer Consent (all mandatory).
    3. Consenting to email and web notification receipt (optional — the Service remains available to Students who decline).
  2. The Company may decline to form, or may subsequently terminate, a service agreement in the following circumstances:
    1. The Student provides false information, such as using another person's Google account.
    2. The Student is under 14 years of age. The Service is not available to persons under 14. Students confirm they are at least 14 years old at sign-up. Accounts found to belong to users under 14 will be deleted immediately.
    3. The Student otherwise violates applicable law or these Terms.

Article 5 — Service Description

  1. Video Lessons: The Company provides 1-on-1 and group video English and IELTS lessons conducted in the Platform's own video classroom (Google Meet may be used as a fallback). Lesson schedules are managed on the Platform, with optional Google Calendar invitations.
  2. Lesson Types and Fees
    • 1-on-1 Class: ₩40,000 per session (50 minutes)
    • Group Class: ₩20,000 per person per session (50 minutes, limited enrollment)
  3. AI Transcription and Feedback: During lessons, AI transcribes speech and captions and flags language errors. Teachers then provide re-instruction on flagged items. Lesson video is not recorded or stored. Only AI transcription text is processed. The retention period for transcription text is specified in the Privacy Policy.
  4. Learning Reports: Students can review per-lesson teacher evaluations, feedback, and IELTS band progress on their dashboard.
  5. Booking and Confirmation: Upon a Student's booking request, the lesson is confirmed following Teacher approval. Confirmation is sent by email immediately upon approval.
  6. The Company may modify or temporarily suspend the Service for quality improvement, system maintenance, or other operational reasons, with advance notice via Platform announcement or email. Emergency situations may be notified after the fact. In the event of a material service downgrade (e.g., permanent removal of core features or a price increase), Students may request a pro-rata refund of unused prepaid lesson fees.

Article 6 — Payment

  1. Students must pay the fees set by the Company in order to use the Service.
  2. Payment methods are provided based on the Student's browser language setting:
    • Korean language setting: Toss Payments
    • All other language settings: international card payment (Eximbay) or PayPal
  3. Refund terms are set out separately in the Refund Policy.

Article 7 — Student Obligations and Prohibited Conduct

Students must not engage in any of the following:

  1. Unauthorized Recording or Distribution: Recording, filming, copying, or distributing lesson footage, audio, or Teacher instructional content without the Company's prior written consent.
  2. Bypassing the Platform (Direct Dealing): Arranging or paying for lessons directly with a Teacher outside the Platform. Violation may result in immediate suspension of access.
  3. Account Sharing or Transfer: Sharing, transferring, or selling one's account to any third party.
  4. Identity Theft: Using another person's Google account or personal information without authorization.
  5. Providing False Information: Providing false information to the Company or Teachers, or engaging in fraudulent conduct.
  6. System Interference: Hacking, distributing malware, scraping, or otherwise disrupting the normal operation of the Platform.
  7. Violations of Law: Any other conduct that violates applicable Korean law or public order and morals.

Article 8 — Teacher Status

  1. Teachers are Philippines-based independent contractors who have entered into cross-border B2B service agreements with the Company. Teachers are not employees, workers, or agents of the Company.
  2. Teachers retain considerable autonomy over their teaching methods and scheduling.
  3. While the Company takes reasonable measures to maintain instructional quality, the Company's liability for damages arising directly from a Teacher's individual conduct or negligence may be limited to the extent permitted by applicable law.
  4. Students acknowledge that Teachers do not have authority to represent the Company or to perform legal acts on behalf of the Company.

Article 9 — Intellectual Property

  1. Intellectual property rights in content created by the Company — including teaching materials, curricula, learning resources, design, and software — vest in the Company.
  2. Students may use such content solely within the scope of using the Service and may not reproduce, modify, distribute, or commercially exploit it without the Company's prior written consent.
  3. Rights in content uploaded or submitted by Students to the Platform ("User Content") are reserved to the Student. Students grant the Company a non-exclusive, worldwide, royalty-free license to use User Content for the purpose of providing and improving the Service.
  4. Students are solely responsible for any User Content that infringes a third party's intellectual property rights.

Article 10 — Personal Data Protection

  1. The Company collects, uses, and retains Students' personal data in accordance with the Personal Information Protection Act (PIPA) and other applicable laws.
  2. To provide the Service, the Company may transfer Students' names, contact information, lesson records, and AI transcription text to Teachers located in the Philippines; such transfers require the Student's explicit consent.
  3. For details, please refer to the Privacy Policy.

Article 11 — Disclaimers and Limitation of Liability

  1. The Company takes reasonable steps to provide the Service reliably. The Company's liability may be limited in the following circumstances:
    1. Service interruptions caused by events beyond the Company's reasonable control, including natural disasters, war, terrorism, or government regulation.
    2. Damages caused by the Student's own fault.
    3. Damages arising from failures or errors in third-party services such as Google Meet, Google Calendar, Toss, Eximbay, or PayPal (except where directly caused by the Company).
    4. Damages arising from the accuracy or reliability of User Content.
  2. The Company is liable for damages caused by its own willful misconduct or gross negligence in accordance with applicable law. Clauses that unduly exclude the Company's liability under the Act on the Regulation of Terms and Conditions are void.
  3. As a general rule, and only in cases of ordinary negligence, the Company's liability to a Student shall not exceed the amount actually paid by the Student for the specific lesson that directly caused the damage. This cap does not apply in the following circumstances:
    1. Willful misconduct or gross negligence by the Company;
    2. Cases where applicable law separately defines the scope of liability (including statutory consumer protection claims);
    3. Damages arising from a personal data breach or privacy incident.

Article 12 — Suspension and Termination

  1. If a Student engages in prohibited conduct under Article 7 or otherwise violates these Terms, the Company may restrict access or terminate the service agreement after providing prior notice. In urgent or serious cases, the Company may impose restrictions immediately and notify the Student afterward.
  2. Students may terminate their service agreement at any time through account settings on the Platform or by contacting customer service ([email protected]).
  3. Handling of Student data upon termination is governed by the Privacy Policy.
  4. Any unused prepaid credits will be handled in accordance with the Refund Policy.

Article 13 — Governing Law and Dispute Resolution

  1. These Terms are governed by and construed in accordance with the laws of the Republic of Korea.
  2. In the event of a dispute relating to use of the Service, the Company and the Student shall first endeavor to resolve it through mutual consultation.
  3. If not resolved through consultation, the court having jurisdiction over the Student's (consumer's) address at the time of filing shall be the court of first instance. Where the Student's address is unclear or the Student resides outside Korea, the court of competent jurisdiction under the Civil Procedure Act shall apply.
  4. Consumer disputes may also be referred to the Consumer Dispute Resolution Standards under the Framework Act on Consumers.

Article 14 — Miscellaneous

  1. If any provision of these Terms is held invalid, the remaining provisions remain in full force and effect.
  2. Failure by the Company to immediately exercise any right under these Terms shall not be construed as a waiver of that right.
  3. For inquiries regarding these Terms, please contact [email protected].
Privacy Policy  ·  Refund Policy